Diaper Jungle Help Zone

 

Terms and Conditions

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 
 
1. Please email info@diaperjungle.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     
            Diaper Jungle
            Returns Department Tracking #         
            PO Box 1415
            Damariscotta, ME 04543
            United States
 
 
Include in your package a signed letter stating the reason for your return and the original receipt. 
 
Return Exceptions
 
Some items can not be returned if they are opened. 
 
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 
 
We do not refund the original shipping and handling that you paid on the order. 
 
Exchanges
 
If your item is in new, unused condition, you may exchange it item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 
 

Payment Policy

Accepted Methods of Payment
 
Credit Card (Visa, Master Card)
PayPal
Check/Money Order
 
Credit Card Charges
 
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 
 
Mailing Address For Check/Money Order
 
            Diaper Jungle
            Attn: Order Placements
            PO Box 1415
            Damariscotta, ME 04543
            United States
 

Shipping Policy

Turnaround
 
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
 
Carriers
 
We use the following carriers to deliver our orders:
 
USPS
UPS
FedEx
 
 
Order Tracking
 
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. 
 
Shipping Rates
 
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  Some heavier or larger items may have an additional shipping charge. 
 
Back Orders 
 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 
 
Free Shipping 
Orders of $99 or more within the contiguous United States are eligible for free shipping. We do ship to US Territories, Alaska, and Hawaii, however corresponding shipping charges will be applied.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 
 
What Information Do We Collect?
 
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information
 
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 
 
How Is My Information Used?
 
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
 
Security and Storage
 
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 
 
Cookies and Browser Information 
 
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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